Polaris has initiated a voluntary recall, in conjunction with the Consumer Product Safety Commission (CPSC), for specific snowmobile models. This recall addresses a potential fire risk stemming from electrostatic discharge (ESD) within the fuel tank.
Affected Snowmobile Models
Polaris has issued a stop sale/stop ride on the following snowmobile models:
- Model Year 2015-2022 AXYS
- Model Year 2021-2023 MATRYX
- Select Model Year 2013-2014 Trail Performance (Pro-Ride)
The following is a copy of the S-22-09 Consumer Letter issued 10/13/2022.
The Reason for the Recall
Polaris has determined that with degraded fuel, and especially after extended storage, some Model Year 2021-2023 MATRYX, 2015-2022 AXYS, and select Model Year 2013-2014 Trail Performance (Pro-Ride) snowmobiles may pose a risk of fire due to electrostatic discharge (ESD) inside the fuel tank. Under these specific, unique conditions, vapors may be ignited inside the fuel tank, posing a potential injury hazard to consumers.
What to Do If Your Vehicle Is Affected
Immediately stop using the vehicle and contact your authorized Polaris dealer to schedule an appointment to have the repairs performed. Affected consumers should not ride or perform maintenance on their vehicles. Do not attempt repairs yourself. Repairs must be done only by an authorized Polaris dealer.
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If a rider needs to start their snowmobile in order to trailer it to the dealer for repair, they must make sure the fuel tank is full and, if it is not, then they need to add fresh gasoline to fill the tank. Models affected by Safety Recall S-24-01 must use the correct fuel type for the vehicle. For information on models affected by Safety Recall S-24-01 and selecting your fuel mode, read Snowmobile Safety Recall S-24-01.
Polaris's Response and Repair Process
Polaris sent Safety Stop Ride notifications to owners affected by this recall and dealers have halted sales in late August. After identifying and testing a fix under a host of environmental conditions, Polaris issued a validated repair. We have released the repair instructions and are notifying affected owners to schedule a free repair at their authorized Polaris dealer.
To address this concern, Polaris has authorized your dealer to update the fuel pump assembly. This repair should take approximately 90 minutes.
Repair Kit Availability
To help ensure all dealers have access to repair kits as we ramp up service repairs, Polaris is allocating the repair kit shipments. Your Polaris dealer is in the best position to answer your questions. As of October 20th a validated repair is available initially on an allocation basis. Dealers have the ability to order repair kits now. Initially kits will be shipped to dealers on an allocation basis.
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Additional Information for Owners
If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your dealer to complete a transfer of ownership.
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Can I do the repair myself? No. Polaris is providing detailed instructions, training materials and the necessary parts to Polaris-authorized dealers to perform the fix. The repair is done at no cost to the customer, but it must be completed at an Polaris- authorized dealer.
Where can I get my snowmobile fixed for the recall repair? Any authorized Polaris snowmobile dealer. Repair instructions have been shared with Polaris dealers. Affected snowmobile owners should contact their authorized Polaris dealer to schedule a free repair.
Can I still place an order for a snowmobile or purchase one from a dealer? Yes, so long as the snowmobile has been repaired by the dealer. Dealers will not be able to finalize the sale of a snowmobile and release it to a customer until that snowmobile has undergone the necessary fix.
Impact on Current Snowmobile Orders
We have continued building MY’23 orders so we wouldn’t fall behind on the production and had been holding them for rework until we had the validated fix. Our team will continue our internal rework process on those sleds with the repair solution, and we have resumed MY’23 snowmobile shipments. All upcoming MY’23 production builds will incorporate the fix, so production and shipping will continue as normal.
SnowCheck Orders
We are in the process of updating delivery dates for all SnowCheck orders in our system. You will be able to find your specific SnowCheck delivery timing within your “My Account” section of Polaris.com within the next two weeks. If you wish to make changes or have questions regarding your SnowCheck order, you can contact your dealer. Please know, we are doing everything we can to build & ship sleds and get them out as early as we can.
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Contacting Polaris
Your Polaris dealers also can help answer questions. How can customers contact Polaris with questions or concerns?
Important Safety Reminder
Equally important is not attempting to run your snowmobile - even to load it to take to your dealer for the recall work. Under no circumstances should any owner attempt to perform this work.
As well as implementing the fix on the past model snowmobiles identified here, Polaris has addressed this issue on MY 23 Snow Check snowmobile models currently in production. The message hasn’t changed much since our last update on this issue.
tags: #polaris #recalls #snowmobiles